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Privacy Policy

Last updated: 8 July 2026

Pasion Foods Pty Ltd (trading as Krackling King, ABN supplied on request) ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

1.Information we collect#

  • Contact details (name, email, phone, shipping address) when you place an order or contact us.
  • Payment information processed securely by Stripe — we never store full card numbers.
  • Order history and preferences.
  • Anonymous analytics (pages visited, device type) to improve our website.

2.How we use it#

  • To process and ship your orders.
  • To respond to enquiries and provide customer support.
  • To send you marketing emails — only if you opt in. You can unsubscribe at any time.
  • To comply with our legal obligations.

3.Sharing#

We share information only with trusted service providers required to operate the business: payment processor (Stripe), shipping carriers (Australia Post / couriers), email service providers, and analytics. These providers are bound to keep your data secure.

4.Storage and security#

Personal information is stored on secure servers within Australia or with reputable global providers that comply with equivalent privacy standards. We use industry-standard encryption in transit (TLS) and at rest.

5.Cookies#

We use cookies for cart functionality, analytics and a better browsing experience. You can disable cookies in your browser, but parts of the site may not work.

6.Your rights#

You can request access to, correction of, or deletion of your personal information at any time. Email contact@kracklingking.com.au.

7.Complaints#

If you believe we've mishandled your information, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

8.Updates#

We may update this policy from time to time. The latest version is always on this page.

By placing an order, creating an account or subscribing to our newsletter, you consent to us collecting and using your personal information as described in this policy. You can withdraw consent at any time — note that some activities (e.g. fulfilling an existing order) may still require us to retain limited information to meet our legal obligations.

  • Marketing emails: click the "unsubscribe" link at the bottom of any marketing email, or email us and we'll remove you within 5 business days.
  • SMS / order updates: reply STOP to any non-essential message, or contact support to opt out.
  • Analytics & cookies: use your browser settings or our cookie banner (where shown) to refuse non-essential cookies. Essential cookies needed for the cart and checkout cannot be disabled without breaking those features.
  • Account deletion: email privacy@kracklingking.com.au with the subject "Delete my account" and we'll action it within 30 days.

10.Customer support & contact#

For any questions about this Privacy Policy, your personal information, or to exercise any of your rights above, our customer support team is here to help:

We aim to respond to all privacy requests within 5 business days and resolve them within 30 days.